BANGKOK, 4 January 2019 - Tropical Storm Pabuk is expected to make its closest approach to southern Thailand on 4-6 January 2019, resulting in temporary airport closures in the region.

This will result in severe disruptions to scheduled services this weekend, including flight cancellations.

Affected guests will be notified via their registered email and SMS, and will be presented with the following service recovery options:

1. Move flight: One-time flight change to a new travel date on the same route within 30 calendar days from original flight time without additional cost, subject to seat availability; OR

2. Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 90 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out; OR

3. Full refund: Obtain a full refund to your original payment method for the amount equivalent to your booking only if flights are cancelled.

Other guests travelling to/from southern Thailand during 4-6 January 2019 who wish to change their travel plans may also choose one of the service recovery options above.

Guests who wish to move flight  are required to provide a new flight date and time as well as passenger name(s) to our Customer Support team via Twitter (@AirAsiaSupport), Facebook (@AirAsiaSupport), WeChat or Live Chat at support.airasia.com.

To request for a full refund for a cancelled flight, fill in an eForm:

1. Click on Email Us tab on the right panel

2. Select Refund under Type of Feedback

3. Select Flight Cancellation under Sub Category 1

4. Complete the remaining form fields and click Submit to proceed

You may also contact us via the following 24 hours channels:

• Live Chat (via support.airasia.com, 24 hours)

• Twitter: @AirAsiaSupport (24 hours)

• Facebook: @AirAsiaSupport (24 hours)

• WeChat

For bookings made through a travel agent or third party, kindly contact the travel agent directly.

We will continue to monitor the situation closely and keep our guests updated on the latest developments. Guests are advised to check airasia.com and AirAsia’s social media channels for further updates.

We strongly encourage all guests to update their contact details at airasia.com to ensure that they are notified of any updates to their flights.

For further information or assistance, please reach out to us via our contact channels listed on support.airasia.com.