MANILA, 5 May 2021 – Following the National Government’s recent announcement of extending Modified Enhanced Community Quarantine (MECQ) in NCR Plus (Metro Manila, Bulacan, Cavite, Laguna, and Rizal) , AirAsia reminds its guests that only essential travel will be allowed until 14 May 2021. 

All other domestic flights to and from Manila will continue to operate subject to compliance with Local Government Unit (LGU) restrictions on frequencies and capacity.

Essential Travelers and Authorized Persons Outside Residence (APOR) include the following:

1. Health/emergency frontline personnel

2. Government officials and frontline personnel

3. Duly authorized humanitarian assistance actors

4. Persons traveling for medical/humanitarian reasons

5. Persons going to the airport for travel abroad

6. Persons crossing zones for work or business permitted in the zone of destination, and going back home

7. Returning or repatriated OFWs and other Overseas Filipinos returning to their places of residence

AirAsia guests and persons transporting them to and from the airport are also exempted from the 8:00PM to 5:00AM curfew.

With travel plans being fluid during the current pandemic, AirAsia offers enhanced flexibility options for guests to manage their flights. AirAsia is offering provisions for guests who wish to make changes to their flights in line with the new developments following the Philippine government’s latest directive. 

Non-essential travelers coming from and going to Manila with existing flight bookings with a departure date from 22 March 2021 to 14 May 2021 can move their flight from 15 May 2021 until 30 June 2021 and will be able to select from a range of extended flexibility options for future travel.

Options available for guests with flight bookings cancelled by the airline are detailed below:

Unlimited flight changes: Change to any new travel date before  30 September 2021 on the same route for an unlimited number of times without any additional cost, subject to seat availability; OR 

Credit account: Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 730 calendar days (2 years) from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com

AirAsia encourages all our guests to regularly check their emails, SMS and our social media accounts for updates and preflight notifications. 

Guests who need assistance may chat with AVA on the airasia super app, airasia.com or log on to support.airasia.com to make their selection.

AirAsia will continue to monitor the situation in its various domestic destinations, and will update flight schedules regularly as needed.

AirAsia’s efforts by going above and beyond the protection of its passengers against COVID-19 have earned the airline a perfect 7-star rating from Airlineratings.com.

Follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/airasiatravels.mm) for the latest updates, or contact our customer support team at support.airasia.com.