(as of 1900H, 25 September 2022)

Manila, 25 September 2022 - AirAsia Philippines on Sunday advises its guests on flight cancellations and adjustments in preparation for Typhoon Noru (Karding) which is expected to make a landfall in North Northeast of Manila early evening as advised by the weather bureau. 

All outbound flights from Manila before 1700H (5:00PM) today, will push through. However, its return flights to Manila will be retimed until 0300H (3:00AM) of Monday, 26 September pending significant weather improvements.

*Guests who are traveling on the affected flights listed above are encouraged to check their registered email and mobile for notifications for updated travel information.

AirAsia Philippines Spokesperson and Head of Communications and Public Affairs Steve Dailisan said, “In AirAsia, safety is always the topmost priority. Our Allstar team is on standby in all of our regional stations to look after the needs of our affected guests. We have also activated our alwaysREDy: anytime, anywhere partners to respond to areas which will require immediate assistance. AirAsia is one with the entire nation in praying for the safety of everyone during these times.”

The flight disruptions we are currently experiencing are caused by a force majeure event. However, AirAsia is making the following options available to guests whose flights have been affected:

• Move Flight option: Change to any new travel date within 30 days from the original departure date.

• Credit account: Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 730 calendar days (2 years) from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com

• Refund: Access AVA (Allstar Virtual Assistant) through the airasia Super App to facilitate refund request.

Guests who wish to make booking changes online may go to airasia.com and click on the AVA icon on the lower right of the screen. From the categories available, click on “Booking Changes” then “Flight Change” and finally “My flight was changed by AirAsia.” From there, simply follow the instructions to make changes to your booking.

AirAsia Philippines guests traveling over the next few days are strongly encouraged to check their flight status and visit the airasia newsroom for the latest updates.

AirAsia is closely monitoring the situation and reserves the right to announce further policies according to the latest developments.