Travel Advisory: AirAsia offers Service Recovery Options for guests affected by floods

SEPANG, 29 November 2024 - AirAsia is committed to supporting our guests during this period of severe weather and flooding affecting several cities. To provide flexibility and minimise disruptions, we are offering Service Recovery Options (SRO) to assist affected travellers.

Flights to and from the following airports have been impacted due to adverse weather conditions:

  • Alor Setar (AOR)

  • Kota Bharu (KBR)

  • Kuala Terengganu (TGG)

  • Narathiwat (NAW)

  • Hat Yai (HDY)

  • Chennai (MAA)

Guests with bookings in these cities will be notified directly via email and SMS regarding their flight status. During this period, affected guests can choose from the following SRO:

  1. Move Flight: One-time flight change to a new travel date free of charge; OR

  2. Credit Account: Retain the value of the booking in your AirAsia account for future travel

  3. Full Refund (For flight cancellation): Request a refund to the original payment method, subject to the terms and conditions of the flight cancellation.

Guests can access these options easily through the AskBo dedicated button for “Service Recovery Due to Flood” on the AirAsia MOVE app (formerly known as AirAsia Superapp) or website.

Guests are also encouraged to check the latest flight status by visiting airasia.com/flightstatus or using the AirAsia MOVE app.

AirAsia continues to closely monitor the situation and will provide updates as necessary to ensure a seamless travel experience for all guests.

Airlines, English, Global, Travel Advisory, MalaysiaSammy YESepang