Bangkok 18 November 2022 - AirAsia will be upgrading its Navitaire New Skies reservation system this weekend as part of its continuous effort to provide guests an enhanced online experience.

The flight booking function will be temporarily unavailable during the  period from 4.00 p.m. (Thailand local time) on Wednesday, 23 November 2022 to 2.00 a.m. on Thursday, 24 November 2022 on airasia.com, AirAsia Superapp mobile application, AirAsia sales offices and counters. 

Guests will also not be able to perform self-check-in via the web, mobile app and airport kiosks or manage their bookings until the upgrade is completed.

All guests flying during this period are strongly advised to check-in online ahead of the upgrade period and to print out their boarding pass, or use the E-Boarding pass where available. Please be informed that web and mobile check-in are available from 10 days prior to departure for all AirAsia and AirAsia X flights until 4.00 p.m. (Thailand local time) on Wednesday, 23 November 2022.

Guests are also encouraged to be at the airport at least 3 hours before their flight to avoid any unforeseen travel inconvenience.

Follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/AirAsia) for the latest updates, or contact customer support on Twitter (@AirAsiaSupport) or at support.airasia.com for queries.

AirAsia truly apologises for any inconvenience this may cause and thanks guests for their understanding.