[Updated as at 14 September 1000hrs (GMT +8)] Travel Advisory: AirAsia flights to and from Kansai International Airport (KIX) at Osaka, Japan

SEPANG, 14 September 2018 - Kansai International Airport (KIX) at Osaka, Japan has resumed partial operation with limited capacity following severe flooding caused by Typhoon Jebi.

AirAsia has resumed limited services to Osaka until such time as KIX returns to normal operations.

AirAsia flights below are operating as scheduled, all times local:

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 IMPORTANT NOTE: AirAsia strongly advised all guests departing from Kansai International Airport (KIX) to start their journey to the airport earlier prior to the scheduled time of departure of their respective flight. This is to avoid expected en route traffic congestion and temporary closure of railway service.


AirAsia flights below are cancelled, affected guests will be notified via email and SMS with recovery options:

All affected guests will also be notified of their flight status via email and SMS.

Guests with bookings to travel to/from Osaka, Japan from now until 21 September 2018 may choose one of the following service recovery options:

  1. Move flight: One-time flight change to a new departure date on the same route within 30 calendar days from original scheduled flight date without additional cost, subject to seat availability; OR

  2. Reroute: One-time reroute to Tokyo (NRT or HND) or Sapporo (CTS) within 30 calendar days of the original travel date without additional cost, subject to route and seat availability for flights operated by AirAsia X (D7) or Thai AirAsia X (XJ). Note: This option does NOT apply to passengers traveling to and from Honolulu (HNL); OR

  3. Credit account: Retain the value of your booking in your AirAsia BIG Loyalty account. The online credit account is to be redeemed for booking within 90 calendar days from the issuance date for your future travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out; OR

  4. Full refund: Obtain a full refund to your original payment method for the amount equivalent to your booking.

Guests who wish to move flight or reroute are required to provide a new flight date and time as well as passenger name(s) to our Customer Support team via Twitter (@AirAsiaSupport) or Facebook (@AirAsiaSupport) or Live Chat at support.airasia.com or Call Centre.

To request for a credit account, fill in an eForm:

  1. Click on the Email Us tab on the right panel

  2. Select Enquiry / Request under Type of Feedback

  3. Select Booking under Sub Category 1

  4. Select Typhoon Jebi for Sub Category 2

  5. Type in your option under Subject: “Typhoon Jebi - Credit Account

  6. Complete the remaining form fields and click Submit to proceed
    Please provide your AirAsia BIG Loyalty member ID

To request for a full refund, fill in an eForm:

  1. Click on Email Us tab on the right panel

  2. Select Refund under Type of Feedback

  3. Select Flight Cancellation under Sub Category 1

  4. Type in your Subject: “Typhoon Jebi Refund

  5. Complete the remaining form fields and click Submit to proceed

For bookings made through a travel agent or third party, kindly contact the travel agent directly.

We will continue to monitor the situation closely and keep our guests updated on the latest developments.

AirAsia strongly encourages all guests to update their contact details at My Bookings at airasia.com to ensure that they are notified of any updates to their flights.


For further information or assistance, please reach out to us via our Customer Support team.