SEPANG, 28 February 2019 - AirAsia does not operate in the affected Pakistan airspace. However, we are continuing to monitor the situation and any impact to our Amritsar and Srinagar services in Northern India which are currently operating as scheduled.

In the event of changes to our flight schedule, affected guests will be notified via their registered email and by SMS, with the following service recovery options:

Move flight: One-time flight change to a new travel date on the same route within 30 calendar days from original flight time without additional cost, subject to seat availability; OR

Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 90 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out; OR

Full refund: Obtain a full refund to your original payment method for the amount equivalent to your booking.

AirAsia guests who are travelling to/from Amritsar and Srinagar between now and 31 March 2019, and wish to change their travel plans may also choose one of the service recovery options above.

We strongly encourage all guests to update their contact details at airasia.com to ensure that they are notified of any updates to their flights.

We will continue to monitor the situation closely and keep our guests updated on the latest developments.

Guests are also advised to check airasia.com and AirAsia’s social media channels for further updates or reach out to us via our contact channels listed on support.airasia.com.