The health and safety of Allstars and guests is given top priority at AirAsia. In 2020, this was reflected in the manner in which we responded to the pandemic. While continuing to enhance all procedures to ensure the safety of flight operations, extra effort and attention was given to keep guests and Allstars safe from the virus.

Safety Amid COVID-19
New policies and procedures for guests’ safety were introduced amid the COVID-19 pandemic. This included temperature checks, wearing of face masks, markings on seats and on the ground to ensure social distancing, the placement of hand sanitisers throughout the terminal and regular sanitisation of aircraft.

We also strongly encouraged guests to use our contactless processes, such as self check-in and FACES, our facial biometric recognition system.

Below are new health and safety procedures that we have undertaken with the pandemic.

Our guest-facing initiatives lead to AirAsia being awarded a seven-star COVID-19 rating, the highest rating possible, in an assessment by Airlineratings.com. We met all 7 criteria of COVID-19 compliance.

For Allstars, we practiced split team operations and those reporting to work were required to adhere to Safe@Work Guide, launched in April 2020.




To keep Allstars updated on relevant information, we:

• Posted news flashes on Workplace

• Created a Knowledge Library on Workplace called Safe@AirAsia for important reads and data from reliable sources

• Designed A FlySafe Ambassador Training that covers AirAsia’s Safe Flying and Safe@Work policies and prepares Allstars to answer any safety-related guest queries.

Mental Health
Recognising that it is a time of great emotional stress, we invested in multiple channels to ensure Allstars’ mental and emotional well-being.

A) Allstar Peer Support
In 2020, our Allstar Peer Support which comprises trained pilots and cabin crew has tremendously helped in providing emotional support to all Allstars who experience distressing incidents onboard and ways to cope with the impact of the ongoing uncertainties and challenges during the pandemic.

B) Allstar Health Coach
Partnering with digital health and wellness brand Naluri, we launched the Allstar Health Coach, an interactive and educational online programme that provides the following key features:

Digital health companion:

• Professional coaching by doctors, dietitians, fitness coaches, pharmacists, executive coaches and financial planners

• Financial planning to a healthier wallet

• Photo Food Journaling to keep count of calories intake

• Online assessments to identify at-risk individuals

At the end of 2020, about 2,000 Allstars had signed up for this programme.

C) Wellness Webinars/Workshops

A series of wellness workshops was organised for Allstars including:

• 15 emotional well-being webinars with 21,505 total views

• 3 manager workshops on emotional well-being with 155 participants

• 7 financial well-being webinars with 12,979 total views

• 27 online yoga classes with in-house cabin crew from Bangkok, Thailand attracting 9,179 total views

Standard Operational Safety
Although we had to scale down our operations in 2020 in response to travel restrictions, AirAsia continued to improve on our operational safety processes. Safety training was provided not only to Allstars in potentially hazardous functions, but to everyone.

Safety Performance
The year saw significant improvement in our safety performance, with a halving or recordable injuries; roughly two-third decrease in severity rate; and drastic reduction in incident rate. In 2020, not only we are compliant to the Occupational Health and Safety Act 1994, we have also won the awards two years in a row. This award shows our Allstars’ commitment to uphold the highest standard of occupational safety and health.

For full details and the complete AirAsia Sustainability Report 2020, click here.