Travel Advisory: AirAsia flights to and from Auckland, New Zealand (AKL)
SEPANG, 08 November 2018 – AirAsia has announced it will suspend daily services to and from Auckland, New Zealand from 11 February 2019, following a periodic network review aimed at improving operational efficiency.
As part of the review, AirAsia will also consolidate its capacity on the route from 7 times weekly to 4 times weekly from 29 January 2019.
AirAsia will continue to maintain its current schedule of a 7 times weekly service to the Gold Coast, Australia however, flights continuing to Auckland, New Zealand will only occur as per the revised schedule below.
In order to assist our guests to make alternate travel arrangements and to minimise the inconvenience, affected guests will be offered the following options:
1. Move flight: Change to a new travel date on the same route prior to route suspension on 11 February 2019, including ability to break thru flight to enable connection to/from AKL during reduced schedule, without any additional cost and subject to seat availability; OR
2. Reroute: One time reroute to alternative AirAsia X Malaysia destinations Melbourne Avalon (AVV) or Sydney (SYD) only, within 30 calendar days of the original travel date without any additional cost and subject to seat availability. If reroute is accepted, no onward flight to Auckland (AKL) will be provided by AirAsia.
3. Credit account: Retain the value of your booking in a Credit Account linked with your BIG member account as provided by guest for future travel with AirAsia. A valid BIG member account is mandatory for Credit Account option and it can be redeemed within 90 calendar days from the date of issue; OR
4. Full refund: Obtain a full refund in the amount equivalent to the original booking.
Affected guests will be notified via email, SMS or outbound call based on the contact details provided in the original booking. AirAsia strongly encourages all guests to update their contact details at airasia.com to ensure that they are contactable for further assistance.
Guests can also reach out to our Customer Happiness team at support.airasia.com, via Twitter @AirAsiaSupport, Live Chat (through support.airasia.com) or our call centres.
For bookings made through a travel agent or third party, please contact your travel agent directly.