Operational Statistics

Our operational performance is important to our guests and is a top priority for AirAsia.  Our focus is always to deliver the best air travel in terms of safety, affordability and reliability on a consistent basis. 

As part of our commitment to transparency and upholding operational excellence, we publish some of our monthly statistics on our website and app The data includes statistics from all the airlines across the Group, including AirAsia Malaysia (AK), AirAsia Thailand (FD), AirAsia Indonesia (QZ), AirAsia Philippines (Z2), AirAsia Cambodia (KT) as well as affiliated mid-haul airlines namely AirAsia X (D7) and Thai AirAsia X (XJ).

The statistics are provided by the AirAsia Aviation Group based on our operational data to help its guests better understand the airlines’ operations.

COMPLAINTS

"The columns in the chart show the number of complaints received by each airline through our official complaints channels on a month-to-date basis. The marker inside the columns depict the number of complaints received by each airline for every 10,000 passengers flown by the respective airline, based on a month-to-date bases. The table below the diagram shows the ageing of the complaints received by each airline for the past 12 months.

ON-TIME PERFORMANCE (OTP)

OTP data describes our flights’ level of punctuality against the published schedule. The flight is considered on-time if it departs from the gate within 15 minutes of the scheduled departure time (D-15). Data is compiled for each airline based on month-to-date.

Flights Scheduled and Flights Completed reflect the number of flights canceled for each airline within the month (month-to-date). 

MISSING AND DAMAGED BAGGAGE

This data shows the number of baggage officially reported as missing or damaged through our Central Baggage Tracing Office (CBTO). The numbers reflect the total report received by each airline for every 10,000 passengers flown by the respective airline. The data is compiled on a month-to-date basis.