Travel Advisory: Temporary relocation of domestic check-in counters in Bali

  • updated as of 21 April 2019 0700hrs (GMT +8)

DENPASAR, 20 April 2019 – AirAsia has temporarily relocated its domestic check-in counters in Bali, Indonesia, to the international terminal at I Gusti Ngurah Rai International Airport following a fire at the domestic terminal.

Domestic and international check-in counters are now at island E, which is located inside the international departure hall.

Due to the relocation, all guests departing from Bali are advised to arrive at least 3 hours prior to their scheduled flight departure and to anticipate delays at security checkpoints and check-in counters.

Guests are also strongly advised to check-in online and to print out their boarding pass. Web and mobile check-in are available from 14 days prior to the departure of all AirAsia flights.

All guests travelling from Bali should follow the instructions of our ground staff and airport authorities.

Guests are also encouraged to monitor their flight status at

AirAsia is working with the relevant authorities and will continue to provide updates on the latest developments.

For further updates, follow AirAsia on Twitter (@AirAsia) and Facebook ( or contact customer support on Twitter (@AirAsiaSupport) or at