AirAsia to move its operations in Yogyakarta to Yogyakarta International Airport, Kulon Progo starting 29 March 2020
YOGYAKARTA, 18 March 2020 - AirAsia will move all its operations in Yogyakarta from the Adisutjipto International Airport (JOG) to the newly completed Yogyakarta International Airport (YIA) in Kulon Progo starting 29 March 2020.
All guests with flight bookings to and from Yogyakarta on 29 March 2020 onwards have been notified through email and SMS, and will receive new flight itineraries via email. Guests who have checked in prior to this announcement are required to check-in again using the new itinerary.
Yogyakarta International Airport (YIA) is located in Kulon Progo regency, about 50 kilometres east of Yogyakarta city centre. It takes approximately 1.5 hours to reach the airport by road on normal traffic and is easily reachable by public transportation such as bus and taxi. The airport is connected with various points in and around Yogyakarta using shuttle service, including to the nearest train service in Wojo Station, 15 minutes from the airport.
The new airport terminal area is eight times larger than the old one. Therefore, guests are advised to allocate ample time to arrive at the airport before departure and adjust their travelling plans accordingly. Guests with domestic flights must arrive at the airport 2 hours before scheduled departure time, or 3 hours prior for guests with international flights.
AirAsia check-in counters for both domestic and international flights are available at the departure level, check-in island A, counter numbers 25 to 32.
AirAsia domestic flight check-in will be closed 30 minutes before scheduled departure time, whilst international check-in closes 45 minutes before flight. Self check-in kiosks are available only up to 1 hour before scheduled departure time.
For convenience, AirAsia strongly encourages all guests to perform self check-in online and print their boarding passes before coming to the airport. Online check-in is available 14 days up to 1 hour before scheduled departure time on airasia.com or AirAsia mobile apps.
For guests who are unable to travel to or from Kulon Progo due to this move, AirAsia is offering the following service recovery options:
1. Move flight. One-time change flight to another departure date or time on the same route within 180 calendar days in advance or after the original scheduled flight date without additional cost, subject to seat availability, from Yogyakarta International Airport (or Adisutjipto International Airport prior to 29 March 2020 );
Chat with AVA now at http://tinyurl.com/vl9mayx with your new flight details (date and time);
2. Credit account. Request for a credit account of the value of your booking, to be redeemed within 365 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our schedule is out;
For Credit Account, you may chat with AVA now at http://tinyurl.com/vl9mayx. Once the AVA chat window opens, select “Refund” from the menu followed by “New Refund Request” and complete the fields as directed by AVA;
3. Full refund. Request for a full refund of the value of your booking.
For refunds, you may chat with AVA now at http://tinyurl.com/vl9mayx. Once the AVA chat window opens, select “Refund” from the menu followed by “New Refund Request”, ”More”, “Airport Move Refund” and complete the fields as directed by AVA.
The options above are applicable for direct online bookings made via airasia.com only. For other types of bookings, such as those made through travel agents, kindly refer to your respective booking channel for further assistance.
All guests are encouraged to update their contact details to ensure they are notified of any updates to their flights. Guests are also encouraged to check their flight status at airasia.com/flightstatus for live updates.
For assistance, please contact our customer support team at support.airasia.com. For more information regarding the airport please visit Yogyakarta International Airport website.