AirAsia Philippines issues flight disruption advisory due to Mt. Kanlaon’s eruption
[UPDATED AS OF 10:30 AM] 13 May 2025, Manila, Philippines - Following the eruption of Mt. Kanlaon, around 2:55AM on Tuesday morning, AirAsia Philippines has cancelled flights to and from Bacolod and Iloilo due to Philippine Institute of Volcanology and Seismology (PHIVOLCS) declaration of Alert Level 3 (increasing unrest).
“In view of the ongoing activity of Mt. Kanlaon, we have adjusted flight schedules as a proactive measure to ensure safety and well-being of our guests and crew. We are continuously coordinating with aviation authorities and will resume operations as soon as conditions permit,” AirAsia Philippines Communications and Corporate Affairs Head, First Officer Steve Dailisan.
AirAsia is also making the following options available to guests whose flights have been canceled or delayed longer than 3 hours:
Free change flight: Change to any new travel date of choice within 30 days from the original scheduled departure date on the same route without any additional cost subject to seat availability;
Credit account: Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 730 calendar days (2 years) from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com; OR
Full refund: Obtain a full refund in the amount equivalent to your booking which will be refunded to the original form of payment. Refund requests can be made with AskBo at support.airasia.com. Refunds for bookings made through travel agents including online travel agents must be done via travel agents from which the booking was made.
Guests who wish to make booking changes online may go to AirAsia MOVE or airasia.com. From the categories available, click on “Booking Changes” then “Flight Change” and finally “My flight was changed by AirAsia.” From there, simply follow the instructions to make changes to your booking.
AirAsia Philippines is advising its guests to regularly monitor airasia.com/flightstatus for flight status, updates, and other important announcements.
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About AirAsia Philippines
AirAsia is a leading low-cost carrier with licenses to operate in five Asean countries—Malaysia, Thailand, Indonesia, the Philippines, and Cambodia. Founded in 2001, AirAsia has stayed true to its purpose and tagline "Now Everyone Can Fly". The airline has made flying affordable and accessible to over 800 million guests, connecting people and communities across more than 130 destinations. Today, as one of the largest airlines in the region, AirAsia is expanding to become the world's first global low cost network carrier. It operates more than 200 aircraft and holds a significant orderbook for the next decade. AirAsia leads in sustainable aviation with green initiatives and a net zero target by 2050. In 2023, it avoided 130,000 tonnes of CO2 emissions from its narrowbody regional network through 20+ efficiency measures, saving US$40 million in fuel and over US$388,000 in shadow carbon costs.
NOTE: The Communications and Public Affairs Group kindly requests for all media partners to follow the correct typography for the brand – for airline (AirAsia) spelled as one word with both As capitalized; and for non-airline (AirAsia MOVE) with MOVE capitalized..
For more information on AirAsia, feel free to contact:
AirAsia Philippines Communications and Public Affairs Team
paa_commsandpublicaffairs1@airasia.com