TECHNOLOGY & INNOVATION

Using data from our online bookings, we have expanded our service - initially into our ancillary products then adjacency businesses and now into an entirely new core business: airasia Digital. This encompasses the airasia Superapp, Teleport, Santan, BigPay and BIGLIFE.

Our transformation has been made possible by investing in the right technologies that have allowed us to build a robust digital infrastructure. While aided by partnering tech giants such as Google, GE and Oracle, we are now developing our own digital products and systems at the AirAsia Software Engineering & Technology Centre in Bengaluru, India.

In 2020, we also launched Redbeat Academy to provide digital training for Allstars and others. The objective is to build our capabilities in artificial intelligence, machine learning, data analysis and cloud infrastructure to continuously create better products and services for our guests.

Our Digital Companies

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Contactless Travel Conveniences

As we continue to revolutionise air travel, we have deployed over recent times to further improve the guests’ experience and make flying not only safe and affordable, but also more seamless and contactless than ever before.

The technologies we have invested in are:

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  • SCAN2Fly - enables guests to scan and upload any medical certificate required during the online self-check-in process. The system is able to determine guests’ eligibility to fly before they arrive at the airport.

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  • FACES - our biometric recognition system was introduced at Senai Airport in Johor Bahru in 2018.
    After being fine-tuned, the system will be rolled out at klia2 and other airports throughout Malaysia beginning April 2021.

  • Passenger Reconciliation System (PRS) - enables guests to scan their boarding passes so as to eliminate the need for physical contact between guests and aviation security staff from the time they check-in till they board the aircraft.

Communication Across Borders & Homes

Our Allstars were able to make a relatively seamless transition to work from home thanks to earlier investments made into our cloud-based suite of collaboration tools. The same tools that have enabled collaboration among teams in different geographical locations across the Group are being utilised by Allstars working from home.

Since 2018 AirAsia has been operating on a Google Cloud platform for collaborative work to enable easy and seamless work between Allstars. With the addition of Workplace, Chilli and Zoom, we have sufficient platforms to maintain a high level of engagement with our Allstars.

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For full details and the complete AirAsia Sustainability Report 2020, click here.

Rizal Redzuan -