Arrive early and self check-in to kick start the Chinese New Year holidays
SEPANG, 13 February 2018 – In light with the Chinese New Year festive season, AirAsia and AirAsia X would like to remind all guests to arrive at the airport earlier at least 3 hours prior to scheduled time of departure for AirAsia (AK) flights and at least 4 hours earlier for AirAsia X (D7) flights to clear all travel formalities and avoid the expected surge of travellers during the holiday period.
It is advisable for guests to perform self check-in via web, mobile or kiosk services and print the boarding passes in advance for a smoother experience at the airport. These self services are available 14 days and up to 1 hour prior to departure for all AirAsia flights and up to 4 hours prior to departure for all AirAsia X flights.
Self Check-In and Self Bag Tag are fully operational across all airports in Malaysia, while Self Bag Drop is available in Senai International Airport, Kuching International Airport, Langkawi International Airport, Kota Kinabalu International Airport, Miri Airport, Tawau Airport, Sultan Ismail Petra Airport, Penang International Airport, and Sibu Airport.
Guests travelling to and from Johor Bahru can enjoy a seamless travel experience without having to present any travel documents with Asia’s first airport facial recognition system, Fast Airport Clearance Experience System (FACES), at the Senai International Airport. Available for guests aged 18 and above, the one-time enrolment process can be done at the dedicated enrolment kiosk at the check-in kiosk area where guests simply have to place their MyKad or chip-enabled passport in the document reader and look at the camera to create their biometric token. The system is currently only available for selected flights travelling from Johor Bahru to Penang, Kuala Lumpur, Bangkok, and Macao.
For guests with baggage to check-in, the Baggage Drop counters close 60 minutes before flight departure for all AirAsia and AirAsia X flights. As congestion is expected at the security scanning, baggage clearance and immigration checkpoints, it is best to complete baggage drop and proceed to the boarding gate as early as possible.
Each guest (except infants) is only allowed ONE piece of cabin baggage (not larger than 56 x 36 x 23cm in dimension) AND one laptop bag or handbag or small bag on-board. The total permitted weight for 2 pieces of unchecked baggage must not weigh more than 7kg in total. All guests are encouraged to pre-book sufficient baggage weight for more savings. Log on to ‘Manage My Booking’ to add more baggage weight allocation at airasia.com up to 4 hours before the scheduled time of departure or via the AirAsia mobile app on iPhone and Android devices.
Guests with group booking, reduced mobility or with special needs are only allowed to check-in at the counter and should allocate more time to clear all travelling formalities. Rest assured, AirAsia’s ground staff will be available at the airport to assist all guests with their travelling needs and to ensure a pleasant journey for everyone throughout the holiday period.
It is also recommended for guests to pre-book online their Santan Combo Meals at RM10 for AirAsia flights and RM15 for AirAsia X flights. By pre-booking, guests can choose from a wider selection with greater savings and be assured of meal availability alongside priority meal service onboard. Enhance your onboard experience with a taste of Szechuan with the Kung Pao Chicken meal featuring delicious chicken, dried chili, spicy Kung Po sauce, capsicums, red onion and peanuts served with fragrant white rice. Combo Meals are available for pre-book up to 24 hours before scheduled departure via 'Manage My Booking'.
Complete the journey with free inflight entertainment when you connect to ROKKI Wi-Fi on your mobile devices or send your new year wishes up in the air with ROKKI FREE Internet exclusively for AirAsia BIG members. Squeeze in some last minute duty free and merchandise shopping with greater savings and convenience by pre-booking on ROKKIshop.com. Pre-book up to 48 hours for AirAsia flights and 72 hours for AirAsia X flights to have the items delivered straight to your seat for free, either on the departure or arrival flight. The limited edition AirAsia lucky bags are also available for purchase at RM38, RM68, RM88 and RM128.
AirAsia wishes all guests a prosperous Chinese New Year and happy holidays. Keep updated with AirAsia’s latest promotions and activities via Twitter (twitter.com/AirAsia) and Facebook (facebook.com/AirAsia).