Travel Advisory: AirAsia flights to/from Yogyakarta and Semarang
YOGYAKARTA, 1 June 2018 – We would like to inform our guests several flights to and from Yogyakarta and Semarang have been affected by the eruption of Mount Merapi in Central Java.
Below is the list of affected flights for today, 1 June 2018.
Affected guests will be notified of their flight status via email and SMS. AirAsia strongly encourages all guests to update their contact details at www.airasia.com to ensure that they are notified of any updates to their flights.
Guests whose flights were cancelled are entitled to choose one of the following service recovery options being offered:
- Move flight: Change to a new travel date on the same route within 14 calendar days from original flight time without additional cost, and subject to seat availability.
- Credit account: Retain the value of your fare in a credit account for your future travel with AirAsia. The online credit account can be redeemed within 90 calendar days from the date of credit issuance.
- Full refund: Obtain a full refund in the amount equivalent to your booking.
- Rerouting: Reroute to AirAsia’s nearest destination from Yogyakarta, Semarang or Solo within 14 calendar days from original date of travel without additional cost and subject to seat availability.
Guests are advised to check airasia.com and AirAsia’s social media channels for further updates.
For guests requiring further information and assistance, please contact our Customer Happiness team at Customer Support.
AirAsia is in close coordination with the relevant authorities and will continue to provide updates on the latest developments