Travel Advisory: Kochi flights on 23-26 August 2018

Last updated 9.45am, 21 August 2018

SEPANG, 21 August 2018 - AirAsia is extending the cancellation of all Kochi, India flights to 23-25 August 2018 due to the closure of Cochin International Airport.

On 26 August 2018, AirAsia Malaysia (carrier code AK) and AirAsia Thailand (FD) will resume scheduled flights to/from Kochi, while AirAsia India (I5) flights will remain cancelled.

AirAsia India will instead operate rescue flights between Bengaluru International Airport (BLR) and Trivandrum International Airport (TRV) in place of its Bengaluru-Kochi service through to 26 August 2018.

AirAsia India (I5) revised flight schedule

AirAsia Malaysia (AK) / AirAsia Thailand (FD) revised flight schedule

* All departures and arrivals in local time

Guests with bookings to travel to/from Kochi from now until 26 August 2018 may choose one of the following service recovery options:

1. Move flight: One-time flight change to a new travel date on the same route within 30 calendar days from original flight time without additional cost, subject to seat availability; OR

2. Reroute: One-time reroute to Bengaluru (BLR) or Chennai (MAA) or Tiruchirappalli (TRZ) or Hyderabad (HYD) or Visakhapatnam (VTZ) or Jaipur (JAI) within 30 calendar days of the original travel date without additional cost, subject to route and seat availability; OR

3. Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 90 calendar days from the date of issue and can be issued to AirAsia BIG Members only; OR

4. Full refund: Obtain a full refund to your original payment method for the amount equivalent to your booking.

Guests who wish to move flight or reroute are required to provide a new flight date and time as well as passenger name(s) to our Customer Support team via Twitter (@AirAsiaSupport) or Facebook (@AirAsiaSupport) or Live Chat at support.airasia.com.

To request for a credit account, fill in an eForm available on Customer Support:

1. Click on the Email Us tab on the right panel

2. Select Enquiry / Request under Type of Feedback

3. Select Booking under Sub Category 1

4. Select Kochi Airport Closure for Sub Category 2

5. Type in your option under Subject: “Kochi Credit Account”

6. Complete the remaining form fields and click Submit to proceed
   a. Please provide your AirAsia BIG Loyalty member ID

To request for a full refund, fill in an eForm available on Customer Support:

1. Click on Email Us tab on the right panel
2. Select Refund under Type of Feedback
3. Select Flight Cancellation under Sub Category 1
4. Type in your Subject: “Kochi Refund”
5. Complete the remaining form fields and click Submit to proceed

You may also contact us via the following channels :

• Live Chat (via support.airasia.com, 24 hours)
• Twitter: @AirAsiaSupport (24 hours)
• Facebook: @AirAsiaSupport (24 hours)
• Call Centres: +91 80 4666222 / +91 80 6766 222 (India) (24 hours)
• Group Bookings to contact the respective group desk

For bookings made through a travel agent or third party, kindly contact the travel agent directly.

We will continue to monitor the situation closely and keep our guests updated on the latest developments. Guests are advised to check airasia.com and AirAsia’s social media channels for further updates.

We strongly encourage all guests to update their contact details at airasia.com to ensure that they are notified of any updates to their flights.

For further information or assistance, please reach out to us via our contact channels listed on support.airasia.com.

We thank you in advance for your kind understanding and continued support.
 

(Updated 9.45am, 21 August 2018: Corrected Kuala Lumpur-Kochi-Kuala Lumpur flight code.)