AirAsia awarded Asia’s Leading Low-Cost Airline & Low-Cost Airline Cabin Crew at World Travel Awards 2020

MALAYSIA, 3 November 2020 - AirAsia has been awarded Asia’s Leading Low-Cost Airline for the eighth consecutive year at the World Travel Awards (WTA) - one of the most prestigious, comprehensive and sought after awards programmes commemorating excellence across key sectors of travel, tourism and hospitality. 

AirAsia emerged top in the category having received the highest votes from travel professionals and industry players from around the region, ahead of regional players such as Scoot, Nok Air, VietJet Air, Jetstar and Firefly to win the top low-cost carrier awards - Asia’s Leading Low-Cost Airline 2020 and Asia’s Leading Low-Cost Airline Cabin Crew 2020.

Tony Fernandes, CEO of AirAsia Group said, “I am deeply humbled and honoured to receive Asia's Leading Low-Cost Airline 2020 Award for the eighth consecutive year. Winning the award this year is more important than ever and is of profound sentimental value as the  industry is going through the most  turbulent times. Our gratitude goes to every one of our over 600 million guests for their continued support and faith in us since day one, and their understanding as we weather through the most difficult period in AirAsia’s history. Most importantly, this award is dedicated to AirAsia’s Allstars (staff), including those who have left us recently through no fault of their own. I thank every Allstar for their commitment, perseverance and dedication  as we navigate our way through this incredibly challenging year.”

AirAsia Group Head of Cabin Crew Suhaila Hassan said, “This pandemic has taken a toll on all of us, and the journey has been far from easy. Despite the crisis, I can say with confidence that our dedicated crew have risen to the challenge to show their service excellence and hospitality, adapting to the constantly changing rules and regulations. Our focus is to safeguard the wellbeing, health and safety of each guest. And this award is a testament to our hard work and passion.” 

World Travel Awards Founder Graham E Cooke said, “Despite the unprecedented challenges faced by the aviation industry this year, AirAsia continues to lead the way in low-cost aviation in Asia and beyond. Its strive for excellence remains unrivalled and I am delighted that it has been acknowledged by both the travel trade and the public by being voted ‘Asia’s Leading Low-Cost Airline 2020’ and ‘Asia’s Leading Low-Cost Airline Cabin Crew 2020’.”

 Established in 1993, the World Travel Awards, one of the most prestigious and note-worthy awards programmes in the global and tourism industry, acknowledges and celebrates excellence across key sectors of travel, tourism and hospitality. The World Travel Awards brand is globally recognised as the ultimate hallmark of industry excellence.

Despite the incredible challenges faced by the aviation industry over the course of 2020, this year’s World Travel Awards programme saw record month-on-month voting numbers from the all-important tourism consumers, whilst the official website continues to receive more search traffic than in any previous year. Organisers say, this indicates that the hunger for travel and tourism is as strong as ever, providing encouraging signs to all in the aviation and tourism industries.

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