AirAsia extends flexible options for flights affected by haze

SEPANG, 23 September 2019 - AirAsia will extend a number of options to guests affected by the temporary suspension of flight operations due to haze today.

Schedule of affected flights (23 September 2019):

screenshot-docs.google.com-2019.09.23-13_09_58.png

In light of this weather event, AirAsia is making the following options available to guests whose flights have been cancelled or delayed longer than 3 hours:

  1. Change flight: One-time flight change to a new travel date on the same route within 30 calendar days from the original flight time without additional cost, subject to seat availability; OR

  2. Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 90 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out; OR

  3. Full Refund: Obtain a full refund in the amount equivalent to your booking in the form of original payment. Refund requests can be made with AVA at support.airasia.com. 

Refunds for bookings made through travel agents including online travel agents must be done via travel agents from which the booking was made.

AirAsia is continuing to monitor the situation and will provide information on the latest developments.

We strongly encourage guests who are travelling during this time to check their flight status at airasia.com/flightstatus before going to the airport.

For further updates, follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/AirAsia) or contact customer support on Twitter (@AirAsiaSupport) or at support.airasia.com.

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