AirAsia X offers flexibility for guests impacted by Cyclone Gabrielle

AUCKLAND, 12 February 2023 - AirAsia X is aware of severe weather expected in Auckland over the coming days caused by Cyclone Gabrielle. We are currently monitoring the situation closely.

The safety and wellbeing of our guests always comes first. As always, guests will be notified as soon as possible if their flight is impacted by SMS, email and via our airasia Super App using their registered contact details should there be any change to our flight schedule. We urge guests to ensure their contact details are up to date so we can contact them directly should any unforeseen circumstances occur.

In the meantime we advise guests who have booked flights to/from Auckland to Sydney or onto Kuala Lumpur in the next few days to take care and monitor their flight status at airasia.com/flightstatus.

AirAsia X is also offering flexibility if your plans have changed or you no longer wish to travel. For customers booked to travel to or from Auckland between 12 and 19 February, we are offering a free of charge flight change within 30 days of the original flight booking, or a full credit account to the value of the booking, with two years validity.

If you booked directly with AirAsia, visit our live customer support agent here to make changes to your booking.

If you booked through a Travel Agent, please contact your agent directly. 

For customers who are travelling to and from the airport, please check road conditions and allow plenty of time to travel to the airport. 

If your flight is cancelled during this period between 12 and 19 February 2023, we will notify you directly with updated provisions to assist you to make your preferred travel arrangements.