Customer Support Journey when you book another airline (non-AirAsia) on airasia Super App

Did You Know? 

The airasia Super App is an IATA-accredited online travel agent (OTA) selling flights from over 700 other airlines across the globe for every traveller’s needs. The world is yours to explore! 

Here, you can find information on how convenient it is to obtain support for flights you’ve booked from ‘Any Airline’ via the airasia Super App: 

I’ve booked a flight with another airline (non-AirAsia) with the airasia Super App. What’s next?

I need to fly urgently, and I’ve booked a flight with another airline with the airasia Super App. What should I do?

Can I change my flight booking with another airline on airasia Super App?

My flight with another airline got cancelled/rescheduled. What should I do?

My flight booking with another airline is not recognised at the check-in counter. What should I do?

My flight booking with another airline was cancelled, and I want a refund. What should I do?

My booking was unsuccessful, but I have been charged. What should I do?

For any inquiries or assistance related to flight bookings with airlines other than AirAsia, you may chat with Bo for assistance.  

Stay up to date with everything from the airasia Super App by following @airasiasuperapp on Instagram & TikTok or @airasia on Twitter/WeChat/Weibo for the latest updates. For a seamless and enhanced experience, download your airasia Super App from the Apple App Store, Google Play Store, or Huawei AppGallery.