Travel Advisory: AirAsia flights to/from Colombo, Sri Lanka

As of 21 April 2019 20:00 HRS LT (GMT+8)

SEPANG, 21 April 2019 - AirAsia continues to monitor the situation in Sri Lanka, however confirms flights to and from Bandaranaike International Airport in Colombo are operating as normal.

All guests who are departing from Colombo are advised to arrive at least 4 hours prior to their scheduled flight departure and to anticipate delays at security checkpoints and check-in counters.

In light of the recent events, AirAsia is making the following options available to guests traveling to and from Colombo from 21 April till 19 May 2019* should they wish to change their travel plans:

  1. Change flight: One-time flight change to a new travel date on the same route within 30 calendar days from original flight time without additional cost, subject to seat availability; OR

  2. Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 90 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out; OR

  3. Full Refund: Obtain a full refund in the amount equivalent to your booking in the form of original payment. Refund requests can be made with AVA at support.airasia.com. Refunds for bookings made through travel agents including online travel agents must be done via travel agents from which the booking was made.

Guests who continue to travel are strongly advised to follow the instructions of our ground staff and airport authorities.

Guests are also encouraged to monitor their flight status at airasia.com/flightstatus.

AirAsia is working with the relevant authorities and will continue to provide updates on the latest developments.

For further updates, follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/AirAsia) or contact customer support on Twitter (@AirAsiaSupport) or at support.airasia.com.

*Applicable for bookings made before 21 April 2019 with traveling period from 21 April to 19 May 2019.