AirAsia News

Affected guests will be notified via email and SMS and will be offered one of the following options:

1.    Move flight: One-time flight change to a new travel date on the same route within 30 calendar days from original flight time without additional cost, subject to seat availability; OR

2.    Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 90 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out; OR

3.    Full refund: Obtain a full refund to your original payment method for the amount equivalent to your booking if flights are cancelled.

Other guests travelling to/from Thailand who wish to change their travel plans may also choose one of the options stated above.

Guests who wish to move flight are required to provide a new flight date and time as well as passenger name(s) to our Customer Support team via Twitter (@AirAsiaSupport), Facebook (@AirAsiaSupport), or Live Chat at support.airasia.com.

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AirAsia is on high alert and closely monitoring the weather situation following the weather warning announcement by Thai Meteorological Department on tropical storm Pabuk moving towards southern region of Thailand during     3-5 January 2019 which causes widespread rainfalls and torrential downpours.

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