Travel Advisory: AirAsia flights to and from Mumbai impacted by torrential rain - as of 12:00 on July 27, 2019
Mumbai, 27 July 2019 – AirAsia has delayed a number of flights to and from Mumbai due to severe weather conditions.
AirAsia strongly encourages guests travelling to/from Mumbai to check their flight status at airasia.com/flightstatus prior to going to the airport.
AirAsia has notified all affected guests via email and SMS. We deeply regret the inconvenience caused.
In light of this weather event, AirAsia is making the following options available to guests whose flights have been cancelled or *are delayed more than 3 hours on 26 and 27 July 2019*:
Change flight: One-time flight change to a new travel date on the same route within 30 calendar days from the original flight time without additional cost, subject to seat availability;
Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 90 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out;
Full Refund: Obtain a full refund for flights delayed over 3 hours and canceled flights, in the amount equivalent to your booking in the form of original payment. Refund requests can be made with AVA at support.airasia.com. Refunds for bookings made through travel agents including online travel agents must be done via travel agents from which the booking was made.
AirAsia is continuing to monitor this weather system and will provide information on the latest developments.