AirAsia Philippines implements flight adjustments in view of the Mactan Cebu International Airport closure
*updated as of 1400H, 24 October 2022
MANILA, PHILIPPINES, 24 OCTOBER 2022- As a result of the Mactan Cebu International Airport closure, the following AirAsia Philippines (Z2) flights have been affected (23-24 October 2022):
AirAsia flight Z2 9047 (Incheon to Cebu) was diverted to Manila on Sunday night due to runway closure. Guests on this flight have been afforded with hotel accommodation and meals while awaiting for the resumption of operations in Cebu.
AirAsia Philippines Spokesperson and Head of Communications and Public Affairs Steve Dailisan said, “AirAsia would like to sincerely apologize to our guests for the inconvenience caused by the recent delays beyond our control. We would like to reassure our guests that we are in close coordination with airport authorities to facilitate recovery flights as soon as Mactan Cebu Airport reopens. All our ground staff in Mactan and NAIA Terminal 4 are on standby to attend to the needs of our guests, especially those that require immediate assistance in flight rerouting.”
The flight disruptions we are currently experiencing are caused by a force majeure event. However, AirAsia is making the following options available to guests whose flights have been affected:
Move Flight option: Change to any new travel date within 30 days from the original departure date.
Credit account: Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 730 calendar days (2 years) from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com
Guests who wish to make booking changes online may go to airasia.com and click on the AVA icon on the lower right of the screen. From the categories available, click on “Booking Changes” then “Flight Change” and finally “My flight was changed by AirAsia.” From there, simply follow the instructions to make changes to your booking.
AirAsia Philippines guests traveling over the next few days are strongly encouraged to check their flight status and visit the airasia newsroom for the latest updates.