AirAsia elevates contactless journey with enhanced FACES at klia2

New innovations continue to make flying more seamless and contactless post-pandemic

Photo Caption: AirAsia guests departing on flight AK5234 from Kuala Lumpur to Kuching today successfully breezing through the pre-security and boarding with their biometric identity.

Photo Caption: AirAsia guests departing on flight AK5234 from Kuala Lumpur to Kuching today successfully breezing through the pre-security and boarding with their biometric identity.

Photo Caption: (From left) Vitor Candido, Head of APAC Operations, Vision Box; André Melo, Head of Professional Services – APAC, Vision Box; Kesavan Sivanandam, Chief Airport and Customer Experience Officer, AirAsia; Vijaykumar Dayinde, Covering Chief Information Officer, Malaysia Airports Holding Berhad; Bo Lingam, Group CEO of AirAsia Aviation Group Limited; and Mohit Khatri, Head of Ground Ops Projects, AirAsia at klia2 today.

Photo Caption: AirAsia guest enrolling for FACES at klia2.

SEPANG, 3 October 2022 – AirAsia has further enhanced its facial recognition system, FACES, by integrating it with Malaysia Airports Holdings Berhad’s (Malaysia Airports) EZPaz technology at Kuala Lumpur International Airport (klia2), offering an end-to-end contactless journey for its valued guests.

FACES is now available across key customer touchpoints including mobile enrolment, check-in counter,  pre-security check and boarding, for select domestic travel in the start up phase. Guests who have enrolled for FACES via the airasia Super App can now travel seamlessly from arrival at the airport, departure gate to the flight, without having to present their boarding pass after self check-in. 

The enhanced contactless feature went live today with guests departing on flight AK5234 from Kuala Lumpur to Kuching successfully breezing through the pre-security and boarding with their biometric identity.

In addition to making the guest’s journey through the airport even more seamless with contactless document checks and significantly less queuing time, FACES also increases operational efficiencies, safety and security for the airline.

AirAsia Malaysia CEO, Riad Asmat said: “As we are back painting the skies red, it is more important than ever for AirAsia to be focusing on implementing digital innovations that take the hassle out of air travel, providing a more seamless and efficient customer experience. It is also an opportune time for our facial recognition system to take centre stage following the government’s recent announcement of face masks no longer mandatory at public places and in flight.

“As a digital and contactless procedure, which includes online check-in anywhere, anytime in the world with a click of a button, FACES is a definitive game-changer and a revolutionary enhancement to help restore confidence in air travel. From today, the new technology is available on selected flights from our main hub in klia2 as a start, and there are myriad of opportunities for us to expand FACES at other touchpoints such as self bag drop at the airport, payment features on our airasia Super App and many others across our airline and digital businesses.

“Delivering the best value, choice and innovation has always been in our DNA and we are thrilled to join forces with Malaysia Airports to make the airport future-ready at a time where demand for air travel is rapidly returning to pre-pandemic levels. We look forward to deploying our contactless FACES technologies in  every  airport we operate to in the near future to make flying more convenient, efficient and seamless than ever before.”

AirAsia encourages all guests to enrol for FACES on the airasia Super App. Enrolment can be done easily with a passport or a National identification card and a one-time verification process at dedicated airport counters W15 and W16 at klia2. Alternatively, guests can also enrol for FACES at the same counters. For more information and FAQs on FACES, please click here.