Travel Advisory: Osaka and Nagoya flights on 30 Sep-1 Oct 2018
Updated 7.00pm, 28 September 2018
SEPANG, 28 September 2018 - Typhoon Trami is expected to cause service disruption to AirAsia flights to and from Chubu Centrair International Airport (NGO) and Kansai International Airport (KIX) in Japan between 30 September and 1 October 2018.
To ensure your travel plans are not affected, guests travelling from 29 September to 1 October 2018 may choose one of the following service recovery options:
Move flight: One-time flight change to a new travel date on the same route within 14 calendar days from original flight time without additional cost, subject to seat availability; OR
Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 90 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out.
Guests who wish to move flight are required to provide a new flight date and time as well as passenger name(s) to our Customer Support team via Twitter (@AirAsiaSupport), Facebook (@AirAsiaSupport), WeChat or Live Chat at support.airasia.com.
You can also request for move flight or credit account, fill in an eForm:
Click on the Email Us tab on the right panel
Select Enquiry / Request under Type of Feedback
Select Booking under Sub Category 1
Select Change Flight for Sub Category 2
Type in your option under Subject: “Typhoon Trami Move Flight” or “Typhoon Trami Credit Account”
Complete the remaining form fields and click Submit to proceed
To move flight, please provide new flight details (date and time) and passenger name(s)
For credit account, please provide your AirAsia BIG Loyalty member ID
You may also contact us via the following channels :
Live Chat (via support.airasia.com, 24 hours)
Twitter: @AirAsiaSupport (24 hours)
Facebook: @AirAsiaSupport (24 hours)
Call Centres (via support.airasia.com)
Group Booking to contact the respective group desk
For bookings made through a travel agent or third party, kindly contact the travel agent directly.
We will continue to monitor the situation closely and keep our guests updated on the latest developments. Guests are advised to check their flight status and AirAsia’s social media channels for further updates.
We strongly encourage all guests to update their contact details at airasia.com to ensure that they are notified of any updates to their flights.
For further information or assistance, please reach out to us via our contact channels listed on support.airasia.com.
We thank you in advance for your kind understanding and continued support.