Posts in Global
AirAsia announces live call and refund tracking features on its Super App and website for enhanced customer experience

AirAsia, Asia’s leading low-cost carrier, announced today that it has launched a new live call feature to address urgent customer needs, in response to the requests for real-time call assistance. The feature allows guests to speak directly on a call with a human agent during their Ask Bo Live Chat interaction for immediate resolutions.

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Customer Support Journey when you book another airline (non-AirAsia) on airasia Super App

Did You Know? 

The airasia Super App is an IATA-accredited online travel agent (OTA) selling flights from over 700 other airlines across the globe for every traveller’s needs. The world is yours to explore! 

Here, you can find information on how convenient it is to obtain support for flights you’ve booked from ‘Any Airline’ via the airasia Super App:

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Earn extra points on airasia rewards this Hari Raya Aidilfitri and win a pair of AirAsia flights!

With two of the largest holidays in South East Asia - Songkran and Hari Raya Aidilfitri right around the corner, airasia Super App members can look forward to maximising on airasia rewards as it will be offering a pair of flight tickets to any destination within the AirAsia network** worth RM5,000 for the highest points earner in each participating country from now until 15 April 2023!

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Next chapter of dynamic growth starts with leadership change at airasia Super App

airasia Super App, the region’s leading travel & mobility super app has announced the appointment of Mohamad Hafidz Mohd Fadzil (Mo) whose experience in building Capital A’s vast payment infrastructure will help drive future growth for its digital portfolio. He is to succeed Amanda Woo, who will step down as the Chief Executive Officer of airasia Super App, effective 1 April.

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