Posts in Global
AirAsia encourages use of contactless features for a seamless travel experience

AirAsia is continuing to encourage the usage of its contactless features, including self-check-in and e-boarding passes via airasia Superapp, as well as baggage drop-off at self-bag-drop machines. The airline is also promoting the use of its facial recognition system FACES for pre-security clearance and self-boarding for selected domestic flights.

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AirAsia announces live call and refund tracking features on its Super App and website for enhanced customer experience

AirAsia, Asia’s leading low-cost carrier, announced today that it has launched a new live call feature to address urgent customer needs, in response to the requests for real-time call assistance. The feature allows guests to speak directly on a call with a human agent during their Ask Bo Live Chat interaction for immediate resolutions.

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Customer Support Journey when you book another airline (non-AirAsia) on airasia Super App

Did You Know? 

The airasia Super App is an IATA-accredited online travel agent (OTA) selling flights from over 700 other airlines across the globe for every traveller’s needs. The world is yours to explore! 

Here, you can find information on how convenient it is to obtain support for flights you’ve booked from ‘Any Airline’ via the airasia Super App:

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