AirAsia further enhances its Self-Service options with introduction of “Self Bag-Drop”

Bengaluru, 15 November 2018: AirAsia today announced its latest Self-Service feature; the “Self Bag-Drop” service which will further enhance the travel experience for all AirAsia guests travelling from Kempegowda International Airport, Bengaluru.

45 seconds is all it takes to for guests to complete their baggage check-in using the Self Bag-Drop facility. The Bangalore International Airport Limited has raised the bar for passenger experience by deploying 16 fully-automated Self Bag Drop machines that will significantly accelerate the baggage transaction and reduce check-in queues. The BLR Airport is the first in the Country to introduce a large deployment of fully automated baggage drop-off units.

This service optimises the use of technology and space in the airport, resulting in fast transaction times and improved workflow processes. AirAsia is one of the first carriers to offer the services of the Air.Go fully-automated Self Bag Drop machines designed and installed by Materna IPS.

Being the preferred launch partner for all its digitalization initiatives, AirAsia has had multiple system checks, trials and excellent co-ordination with BIAL, Materna and the Maxworth teams in the lead-up to the Self Bag-Drop offering. With 24 Self-Service kiosks and 8 roving kiosks enabling the passengers to be prepped with boarding passes and baggage tags prior to using the 16 state-of-the-art Self Bag-Drop units, the 2-step bag drop process is a welcome addition to our digitization journey.

Commenting on the development, Sunil Bhaskaran, MD & CEO, AirAsia India said, “At AirAsia, it is our constant endeavor to provide enhanced customer experience. It is a proud moment for us since we are one of the two airlines that are offering this first of a kind service to guests in Bengaluru. We will now be able to check in all guests on 30+ flights a day from BIAL using Self Bag-Drop. We look forward to working with our partners to introduce similar technological advancements to improve our operations and serve our guests better.”


The Self Bag Drop employs a two-step approach. A passenger will first print a boarding pass and an eezee-tag (bag tag) at a self check-in kiosk. Once tagged, the passenger will go to the bag drop machine, scan the boarding pass to initiate the bag drop process. The bag will be measured, weighed, scanned and automatically fed into the baggage handling system. 

As many as 32 brand new self check-in kiosks, from Maxworth, partnered with ICTS of Europe, will be installed to print boarding pass and baggage tags. These kiosks have been specially designed for BLR Airport.

In case of excess baggage, the passenger will be directed to a hybrid counter to complete the check-in and payment. However, multiple payment gateway options for excess baggage will be integrated into the machines at a later stage as part of the technology enhancement.

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About AirAsia India

AirAsia (India) Ltd is a joint venture between Tata Sons Limited & AirAsia, with AirAsia Investment Limited. AirAsia India commenced operations on 12th June 2014 and currently flies to 21 destinations across India with a fleet of 19 A320 aircraft.

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