AirAsia Flight Cancellations and Delays vis-a-vis Typhoon Paeng

*updated as of 29 October 2022, 1800H

The safety of our guests at AirAsia Philippines is of paramount importance. Due to the onslaught of Tropical Storm Paeng Western Visayas, we have canceled all flights going to and departing from the Caticlan Airport today, 29 October 2022. The matrix below shows all affected flights:

UPDATE:

AirAsia Philippines is adjusting the schedule of its flights as it prioritizes the safety of its passengers amid the weather condition caused by Severe Tropical Storm Paeng. The airline expresses its apology to all passengers affected by the retiming. Rest assured that all provisions for passengers affected by flight disruptions will be issued in a timely manner. 

The matrix below shows all affected flights as of 1800H, 29 October 2022:

Our team immediately sent out the notification of cancellation to all affected guests and the possible standard recovery options that they may avail:  

  • Move Flight option: Change to any new travel date within 30 days from the original departure date.

  • Credit account: Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 730 calendar days (2 years) from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com

  • Refund: Access AVA (Allstar Virtual Assistant) through the airasia Super App to facilitate refund requests.

AirAsia Philippines will continue to send timely updates to guests via SMS and email on changes to be applied to the schedule above – should there be any – as the typhoon progresses. AirAsia guests who are affected by flight disruptions caused by Typhoon Paeng may opt to avail of a move-flight or credit account conversion -- both free of charge. This option is available for guests who are set to fly on or before October 31.

Guests may also check the status of their flights through this link: https://www.airasia.com/flightstatus/en/gb. 

Lastly, guests are highly encouraged to follow all the social media pages of AirAsia Philippines to stay informed on the latest weather-related announcements. 

We at AirAsia Philippines join the nation in praying for the wellbeing of our kababayans as we weather the impact of Tropical Storm Paeng. 

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