Posts in English
AirAsia Philippines gears up for the Holy Week exodus, launches alwaysREADY ngayong Semana Santa

AirAsia Philippines is kicking off the Holy Week celebration with alwaysREADY ngayong Semana Santa, a Corporate Sustainability and Social Responsibility (CSSR) initiative that aims to promote readiness and provide assistance among its guests traveling to various provinces for this much anticipated Catholic tradition.

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AirAsia announces live call and refund tracking features on its Super App and website for enhanced customer experience

AirAsia, Asia’s leading low-cost carrier, announced today that it has launched a new live call feature to address urgent customer needs, in response to the requests for real-time call assistance. The feature allows guests to speak directly on a call with a human agent during their Ask Bo Live Chat interaction for immediate resolutions.

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Customer Support Journey when you book another airline (non-AirAsia) on airasia Super App

Did You Know? 

The airasia Super App is an IATA-accredited online travel agent (OTA) selling flights from over 700 other airlines across the globe for every traveller’s needs. The world is yours to explore! 

Here, you can find information on how convenient it is to obtain support for flights you’ve booked from ‘Any Airline’ via the airasia Super App:

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Earn extra points on airasia rewards this Hari Raya Aidilfitri and win a pair of AirAsia flights!

With two of the largest holidays in South East Asia - Songkran and Hari Raya Aidilfitri right around the corner, airasia Super App members can look forward to maximising on airasia rewards as it will be offering a pair of flight tickets to any destination within the AirAsia network** worth RM5,000 for the highest points earner in each participating country from now until 15 April 2023!

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Travel Advisory: Thai AirAsia X (XJ) Offers Options For Guests With Flights To and From Japan Which Are Impacted by the Aircraft Fleet Management

Due to ongoing aircraft fleet management and delays getting some aircraft back into service caused by the post pandemic restart, Thai AirAsia X (airline code XJ) will be reducing the number of flights to/from Japan commencing from from 26 March 2023 - 9 April 2023 and from 24 April 2023 - 30 April 2023. In its commitment to minimise inconveniences to all affected  valued guests, the airline is offering the following service recovery options for those who wish to alter their travel plans:


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