AirAsia announces live call and refund tracking features on its Super App and website for enhanced customer experience

AirAsia, Asia’s leading low-cost carrier, announced today that it has launched a new live call feature to address urgent customer needs, in response to the requests for real-time call assistance. The feature allows guests to speak directly on a call with a human agent during their Ask Bo Live Chat interaction for immediate resolutions.

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AirAsia pertingkat khidmat pelanggan dengan perkhidmatan panggilan dan penjejakan tuntutan bayaran balik melalui airasia Super App, laman web

Sejajar permintaan untuk bantuan panggilan bagi para tetamunya, AirAsia hari ini melancarkan fungsi panggilan langsung melalui aplikasi airasia Super App yang membolehkan pelanggan berbual secara terus dengan pegawainya untuk menangani keperluan mendesak mereka dengan segera. 

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Customer Support Journey when you book another airline (non-AirAsia) on airasia Super App

Did You Know? 

The airasia Super App is an IATA-accredited online travel agent (OTA) selling flights from over 700 other airlines across the globe for every traveller’s needs. The world is yours to explore! 

Here, you can find information on how convenient it is to obtain support for flights you’ve booked from ‘Any Airline’ via the airasia Super App:

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《ご旅行に関するお知らせ》タイ・エアアジア X (XJ)日本発着便にて機材繰りの影響を受けるお客様への対応について

タイ・エアアジアX(航空会社コード:XJ)は、パンデミック後の運航再開に伴い、機材繰りの必要性、および一部機材の再稼働遅延のため、日本発着便を2023年3月26日~2023年4月9日、および2023年4月24日~2023年4月30日の期間にて減便することと致しました。

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